To Our Valued Clients,
As many of you are aware the coronavirus known as COVID-19 has been spreading throughout the country. It's been a very tense situation, where misinformation, delayed governmental response, and fear have formed a narrative of uncertainty. As service providers to an awesome group of people, we've felt that it is in everyone's best interest that we temporarily suspend in-person services through April 2020.
We want to thank you so much for your support during these last couple of weeks. The positive messages you've sent us have kept us going and have inspired us to create new online services and product packages to keep your hair goals on track.
We promise to keep you informed on how or if your appointments are affected, including if we will be staying closed longer than expected. Some other ways that you can help to support us while we're riding out this temporary shutdown are to:
Leave us a review on Google and Yelp: You can help us maintain our reputation and ensure that our books are full when we reopen.
Purchase a gift certificate: Gift certificates ensure you have a prepaid amount on file that you can apply toward your favorite service at a later date. You can purchase one at the link here or over the phone.
Order products: We know you have so many options for where you can get your favorite products. Shopping locally helps us, and small businesses in general, cover overhead expenses and compensate their team with a living wage. Order your products over the phone for now - online orders are coming soon!
We know that times are particularly trying right now and that our communities are in need. We have an amazing network of people who are ready and able to help others and we would love to help make those connections. If you need anything like supplies, food, homeschooling resources, or professional development advice, or if you know someone that does, please reach out to us! Conversely, if you have resources or ways to help people in need right now, we'd love to hear from you too! Our phones and emails are active and available if you have any questions. Please don't hesitate to reach out, even if just to say hello (social distancing can get lonely)!
We know that you have so many options in a huge city like New York; this makes us even more grateful for your choice to support us and small businesses like us during this time. Thank you for your patience and understanding. If you have any questions, please feel free to reach out, as we will be available for phone calls and emails. We encourage you to refer to the Centers for Disease Control and World Health Organization for facts on how you can best prepare for and protect yourself against this pandemic.
Know that we're thinking of you and wishing you the best in health. We'll reach out to you soon with updates on our online services. Stay safe and talk soon!
Team Noël New York ❤️